Refund Policy

Faulty Products

If a product you have purchased from Shingleback Cellar Door is faulty, damaged (excluding damage caused by misuse), wrongly described, or breaches a consumer guarantee, we will cheerfully refund your money, exchange or, where possible, repair the product.

We will ask you for a valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original receipt, tax invoice, a credit card statement clearly showing your purchase at Shingleback Cellar Door). If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Defective Services

In respect to any other services Shingleback Cellar Door provides, our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Change Of Mind Return

Shingleback Cellar Door happily gives you a refund or an exchange if you have changed your mind on a purchase, provided that the product is:

• returned within 90 days after it has been purchased;
• not opened or damaged, and in a re-saleable condition;
• within its use by or best before date; and
• still in its original packaging (eg. when the product was sold in a carton, the carton must be unopened).

Please provide your proof of purchase (for instance your original receipt, tax invoice or a credit card statement clearly showing your purchase) with you when returning a product under the change of mind policy. Please note that the delivery fee incurred will not be refunded if a purchase is returned as part of the change of mind policy.